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Policies

Cancellation and Refund

Effective Date: 24 January 2025

At Eloria, we aim to provide a seamless shopping experience for our customers. However, we understand that there may be instances where you need to cancel an order or request a refund. Please read the details of our policy below.

1. Order Cancellation

  • Before Shipping:

    • Orders can be canceled before they are shipped. To request a cancellation, please contact us immediately at info@eloria.in with your order details.
    • Once the order has been canceled, the amount paid (if any) will be refunded to your original payment method within 7-10 business days.

  • After Shipping:

    • Once an order has been shipped, cancellation is not possible. However, you may be eligible for a return if the product arrives damaged (refer to the Return Policy section).

2. Refund Policy

We only offer refunds under the following conditions:

  • Damaged Product Received:

    • If you receive a damaged product, you must notify us within 48 hours of receiving the order by emailing info@eloria.in with photos and details of the damage.
    • After verification, we will offer one of the following resolutions:
      1. A replacement of the same product (subject to availability).
      2. A full refund to your original payment method.

  • Product Not Delivered:

    • If your order is not delivered within 15 business days due to courier issues, you are eligible for a full refund. Please contact us for assistance.

3. Conditions for Refund

Refunds are subject to the following conditions:

  • The product must be in its original packaging and unused.
  • All refunds will be processed to the original payment method used during the purchase.
  • Refunds will be initiated within 7-10 business days after verification of the issue.

4. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

  • If the return request is made beyond 48 hours of receiving the product.
  • If the product is used, damaged, or not in its original packaging.
  • For delays caused by incorrect delivery details provided during checkout.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, please email us at info@eloria.in with the following details:

  • Order ID
  • Reason for cancellation or refund request
  • Photos of the damaged product (if applicable)

Our team will review your request and get back to you within 2-3 business days.

6. Contact Us

For any questions or assistance regarding cancellations and refunds, please contact us:

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